Contact the Editorial Desk
How to reach the editors of this independent review site, what they can answer, and where the broker's own support begins.
Account with the sponsorThe obligation we accept
This site exists to give readers in India a plain, independent account of ThinkMarkets as a broker: what it offers, how its terms read, where its costs sit, and which parts of its service deserve scrutiny before anyone opens an account. That purpose carries an obligation. We answer readers who write to us about the review itself, and we correct the record when we get something wrong.
We are not the broker. We do not hold client money, open accounts, process deposits or withdrawals, or act on anyone's behalf in a dispute. Nothing published here is financial advice, and we do not tell readers what to buy, sell or hold. Keeping that line clear is what lets the review stay independent.
What the editors answer
Write to us about the substance of the review: a passage you think is inaccurate, a fee or condition that has changed since publication, a document we should read, or a question about how we reached a conclusion. We welcome corrections supported by a link, a dated screenshot or a copy of the broker's own terms, because those are the things we can check.
We also take questions about our method: how we test a platform, how we weight costs against features, how we separate marketing claims from verifiable facts. If you are unsure whether a topic falls within the review's scope, ask anyway, and we will tell you plainly if it does not.
What we cannot handle
We cannot help with anything that belongs to your account. That includes logins and password resets, identity verification, deposits and withdrawals, stalled orders, position or balance queries, complaints about execution, and the status of any application. We have no access to the broker's systems and no authority to intervene. A message to us will not move an account issue forward, and treating it as though it might would only cost you time.
We also do not comment on individual disputes, recommend whether to open or close an account, or offer any view tailored to your circumstances. Those are matters for the broker and, where relevant, for a licensed adviser you engage yourself.
Press and partnerships
Journalists and researchers may write to the desk with questions about our findings, our testing records or our editorial policy. We answer what we can within the limits of what we have verified, and we are glad to point to the underlying documents where they are public.
On partnerships, the position is straightforward. We do not sell coverage, we do not accept payment for a favourable assessment, and we do not let commercial arrangements shape what the review says. Enquiries about advertising or licensing of our text should still come through the contact form on this site so they reach the editors rather than sitting unread; a proposal will be considered on its terms, and a refusal is not personal.
How to reach us
Use the contact form on this site. It is the only route we publish, and it reaches the editorial desk directly. Please write in English if you can; the desk also reads Hindi, Bengali, Marathi, Tamil and Gujarati, and will reply in the language your message was written in where staff capacity allows. Messages that arrive in other languages are passed to a reader before they are answered.
We aim to acknowledge within two working days and to give a substantive reply within five. Corrections with supporting documents are handled first. For anything touching your own account, go to the broker's own support channels, listed on its official site and inside its client portal; that is the only route that can actually resolve it.
